Game FAQ

Please search the Frequently Asked Questions below. If you need to contact Customer Support, just click on the "Contact Us" button below. Remember: look for your question first, as you may need to provide some information when you contact us!


General Information


Important Health and Safety Information

A very small percentage of people may experience a seizure when exposed to certain visual images, including certain light patterns, flashing lights, or saturated red colors. Exposure to certain patterns or backgrounds on a video monitor, or while playing video games attached to a television set, may induce an epileptic-like seizure.

These conditions may induce previously undetected epileptic symptoms even in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family, have a history of epilepsy or seizures, consult your physician prior to playing.

Immediately stop playing and consult a doctor if you experience any of the following symptoms:

  • Dizziness
  • Altered vision
  • Eye or muscle twitches
  • Loss of awareness
  • Disorientation
  • Involuntary movement or convulsions

Parents should watch for or ask their children about the above symptoms - children and teenagers are more likely than adults to experience these seizures.

To reduce the likelihood of a seizure when playing video games:

  • Sit or stand as far from the screen as possible.
  • Play video games on the smallest available television screen.
  • Do not play if you are tired or need sleep.
  • Play in a well-lit room.
  • Take a 10 to 15 minute break every hour.

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Want to know more about your game? Here's how!

Need some instructions? Need more information on system requirements? Who are the awesome people who make your favorite games? The answers to these questions are available in the README file of every game!

To locate the Readme file for any of your games from PopCap, please follow these easy steps:


PC

  1. Click Start at the bottom left of your screen.
  2. Click All Programs.
  3. Highlight the PopCap Games folder.
  4. Highlight the name of your game.
  5. Select View Readme.

Mac

  1. Locate the downloaded installation file on your desk top - it will be in the form of a PopCap icon with the game name.
  2. Click this to open it.
  3. Under "Read Me First" Select Readme.

You may also locate the Read Me files on the download page for each game.

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I have purchased and registered a game so why are some levels within the game locked?

Many of our games have levels that are "locked" when you begin to play. This is because they are either more difficult and require the level of proficiency in the game attained by playing through the earlier sections, or because they are meant as rewards for achievements earned in the other sections. They add to the fun!


We have included some examples below:


In Bookworm Adventures, only the Adventure mode can be played when the game is first installed and registered. Once you have completed Book 1 of the Adventure mode, you gain access to the Tome of Knowledge. After completing Book 2, the Mini-Games area is unlocked.


In Zuma, there are some layouts in Gauntlet mode that appear only as "?" because they cannot be played until the game has assessed the player's skill level as advanced enough. The appearance of certain areas of the game as "Locked" does not indicate your game has not been successfully registered.

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I purchased one type of download or CD-ROM version, and have other Operating Systems and Consoles. Are the games cross platform compatible?

The short, easy answer to this is no, the games are not cross platform compatible. You may be able to run a Windows version of a game on a Mac, using Virtual PC for example, but we can not guarantee performance.

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When will you translate your other games?

We are pleased to inform you that our International Localization Team is currently working on translating some of our other games into other languages such as French and German.


We will announce the release of newly translated games on www.popcap.com in the very near future!

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Do you have plans to release your games on other platforms?

Many of our games are already available on platforms other than PC or Mac. If you would like to check what is available on your alternative platform, click here to find the game you like. Then, click on the game title to see what other versions of the game are available!


If you don't see your platform, don't worry, we are constantly developing titles for other platforms. Check back soon!

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I receive an error message when I try to launch or play my game.

Often, this problem is caused by a missing or corrupt file and uninstalling and reinstalling the game again will fix the problem. Please do try this, as it will be the first thing we recommend you try - the instructions on how to do this are located here. If not, please take note of the error message, and at what point you receive the error as we need this information to assist you in recommending the best course of action. Then, click Contact Us and tell us all about it!

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Game FAQ

Not sure what an object does? How does scoring work? Want some advice to improve your score? You need Tips and Tricks for your game! Here are just a few:

##FAQ_LIST##

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Game Questions


My game appears in Windowed Mode; how do I play it in Full Screen Mode?

In order to change the on screen version from the small, windowed version to full screen mode or back again, please do the following:

  1. Launch the game.
  2. Click on "Click here to Play" which should open the game to the Main Menu.
  3. Click on "Options" (If you are playing Bookworm, click "Classic Game" and then "Options").
  4. Click the radio button next to "Full Screen".
  5. Click on "Done".
  6. This will return you to the Main Menu, and you can play your game!

You may also hit ALT and ENTER (together) on your keyboard to switch between full screen and windowed mode, which will work with most of our titles.

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Which PopCap titles have a color blind mode?
The following PopCap Titles have a color blind mode which can be turned on from Options in the games' Main Menu:
  • AstroPop
  • Atomica
  • Chuzzle
  • Peggle
  • Peggle Nights
  • Zuma's Revenge


Many of our other titles, such as Hammer Heads, Insaniquarium, and Feeding Frenzy (1 & 2) for example, have differently shaped and drawn components such that no colorblind mode was found to be necessary to enjoy them.


We do try to add a colorblind mode to any game where it is feasible to do so, as well as where it is judged that it would be helpful. With the game Zuma, it was believed that the different patterns that adorn the differently colored balls would be sufficient to differentiate them. It may be easier to see these patterns if you try turning off 3D Acceleration in the game's Options menu, which would cause the balls to slide rather than roll.


Most importantly, please feel free as always to download and try our games for their free trials!

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I have a specific game play question; where can I find the answer?

We suggest checking the Read Me file for your game as many of them include detailed information on game play and scoring. For more information on locating the Read Me files for a game, please see the "Want to know more about your game? Here's how!" question in the General Information section above.


We have included a few of the most frequently asked questions about our games below. If you have a question that we don't cover, please click CONTACT US below to ask one of our Customer Support team. If we can't answer it, we'll do our best to find someone that can, and respond to you within 3 business days!

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Bookworm: Why, when I hit a high score of 2.14 billion, does my score start to go backwards?

Congratulations - you have beaten the game!


The maximum score you can reach on Bookworm is 2.14 billion, because the game doesn't correctly interpret scores above this value. The data structure that holds the score only has so much space, and at 2.14 billion is where the game runs out of possible values. As a result, you'll end up with the score flipping and a large negative number (example -2,147,483,647), when increased beyond the limit.

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Bookworm: Why I can't use a word I know is in the Dictionary?
We have attempted to be as thorough as possible with the inclusion of words into the Bookworm dictionary. Unfortunately there may be some select words that did not make it into the game.

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Diamond Mine/Bespelled: I played/purchased these games a long time ago but can't find them now. Where are they?
These games are the old titles for the games now known as Bejeweled (Diamond Mine) and Bookworm (Bespelled). You can download these games from our Download Games page.

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Escape Rosecliff Island (Mac): What do I do if the game tells me to "right click" but I have just one mouse button?
To rotate the puzzle piece, hold down the Ctrl key on your keyboard while you click your mouse.

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Technical Help


Is it possible to move my saved game to a new installation of the game on a new/reformatted computer?

Yes! It is possible to move your saved user file from your old version of the game or old computer to your new installation of the game or new computer. Please see below for instructions.


PC


  1. Click START
  2. Click MY COMPUTER
  3. Open the drive you installed the game to (most likely the Local Disk (C:)
  4. Open PROGRAM FILES
  5. Open POPCAP GAMES
  6. Open [Game Name]
  7. Please locate and save the USERS (saved game) folder

If you are using Windows Vista, the file name is slightly different:

    C:Program DataPopCap GamesGame Name\userdata


When you transfer this file to the new computer, make sure to place the USERS file back into the same directory.



Mac


Below is the location of your game's save file:

    Your User Name/Library/Application Support/PopCap/Game Name



When you transfer this file to the new computer, make sure to place the file back into the same directory.

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I have Peggle Nights and want to move my bonus levels to a new installation of the game or a new computer; what should I do?
The Peggle Nights Bonus Level packs are only available for a limited time, but the downloaded files can be saved to a secure backup location such as a CD-ROM or flash drive, so that you will always be able to reinstall them if you need to reinstall the game. We have provided information on locating and saving the files.

PC
Before uninstalling the game Peggle Nights, locate and copy the following folder to a secure backup location:

    C:Program FilesPopCap GamesPeggle Nights Deluxelevelpacks


Once you reinstall the game, paste the levelpacks folder back into this location:
    C:Program FilesPopCap GamesPeggle Nights Deluxe


Mac
The installer file (DMG) for the game will always be available on PopCap.com or through your purchase receipt email, but the Bonus Levels will be lost upon uninstalling the game unless you have saved the DMG files from each download for reinstallation purposes. Below is the location of your game's save file:
    Your User Name/Library/Application Support/PopCap/Peggle Nights

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Windows Vista: I'm having a problem with my game score not saving, how can I fix this?

We would like to suggest that you change a setting for the program's Compatibility Mode.


Program Compatibility Wizard:
  • Right-click the shortcut to your game (if you don't use a shortcut, right-click the .exe file)
  • Click Properties
  • Click the Compatibility tab
  • Click the box marked Run this program as an Administrator
  • Click OK

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