Tips & Tricks
New to PopCap?
Please search the Frequently Asked Questions below. If you need to contact Customer Support, just click on the "Contact Us" button below. Remember: look for your question first, as you may need to provide some information when you contact us!
Account Information
PopCap Staff will never ask for your password for your PopCap user account, PayPal account or full credit card number. Please do not disclose this information to anyone. All PopCap transactions are completed through a secure server and we will never see your full payment details.
The only information PopCap retains for verification purposes are the last four numbers and expiration date of your credit/debit card, or PayPal transaction ID. If you would like us to retrieve or change details on your account or order, we will ask you to verify this information and remind you not to reveal full credit card numbers or passwords.
Anti-Virus Protection
We work with Anti-Virus Software Companies to ensure their records are up to date so PopCap products should not be falsely identified as potential virus threats. We recommend that you regularly update your software. If you have any concerns about virus alerts, please contact us with your anti-virus software name and version.
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"Deluxe" is the fancy title for the version of the game which is downloaded and installed on your computer. We no longer use the "Deluxe" reference and just refer to these games as the Download versions of the games.
You need to connect to the Internet to download the game, and also to register the game for unlimited play if you later decide to purchase it. However, you don't need to connect to the Internet to PLAY it.
Online Games are the free versions of the games available for play on your Internet browser. They're lots of fun, you must be connected to the Internet to play them, and did we mention they're FREE?
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The fun doesn't have to end when your trial expires... get the most out of every Deluxe game you download! Just follow these easy steps...
- Download and try out the game during the free trial period.
- Fall in love with the fun, addictive challenge!
- Click "Buy Now" in the game menu and follow the easy on-screen instructions.
- Enter your address and select your payment method.
When you complete the process and purchase your game, you will receive an email with instructions on how to register the game for unlimited play (Internet Connection is required!).
The game is yours to play whenever you want! There's nothing else to download, no need to restart your computer, and no additional fees.
Have fun! Check out all our games here.
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Read this handy check list! We recommend that you:
- Check the System Requirements of the game you are interested in to ensure it will work on your computer. Click the System Requirements link on each game page as each game may differ slightly.
- Make good use of the Free Trial period available for all download games. Try the game out before you decide to buy it!
- Remember that you will need to connect to the Internet to both download and register the game for unlimited play on whatever computer you want to play the game on.
- If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your order confirmation email from PopCap. Add this address to your list: salessupport@popcap.com
Please note that you should not send emails to this address; if you need to contact Customer Support, click the CONTACT US button below.
That's it! Enjoy your game!
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If you would like to play our free Online games, you need to be connected to the Internet throughout.
If you download a game, you just need to be connected only while you download, and you can play the game on your computer when it is not connected to the Internet.
If you later decide to purchase the game, you will need to connect to the Internet again to purchase and register the game for unlimited play.
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Most newer computers will have no problem running our games. In general, if you have a PC or Mac you'll need at least 128MB RAM and a 500MHz processor.
Before downloading or purchasing a game, we recommend that you check if your computer can run that particular game; go to that game's web page and click the System Requirements link at the bottom of the page.
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Most, if not all, of our CD-ROM and downloadable games are compatible with Microsoft Vista that is, the games will run on default Vista settings [most notably, User Account Control (UAC) activated].
As all computers are different, we strongly recommend that you download the free trial version before purchase to ensure that the game runs on your computer.
For more information on User Account Control, please refer to Microsoft's article here.
Important: You must be logged in as an administrator to install our games on Microsoft Vista.
Most newer computers will have no problem running our games. In general, if you have a PC or Mac you'll need at least 128MB RAM and a 500MHz processor.
To see if your computer can run a particular game, go to that game's web page and click the System Requirements link at the bottom of the page.
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Our games can be played on a variety of platforms: Online (Web Games), PC and Mac, iPhone/iPod/iTouch, Xbox360/Xbox Live Arcade, PlayStation 2 and 3 and now also Nintendo DS. Some games are also available for your cell/mobile phone and PDA. We are hard at work porting our games to just about every device on the planet!
To see which games will work for a specific platform, go to the All Games page and select the game you wish to play. The available platforms will be listed on the individual games page.
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If you wish to subscribe to PopCap Games' newsletter for news, previews, competitions, tips and special offers, please do so at the page http://www.popcap.com/subscribe.php.
Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your email uninterrupted from PopCap. Add this address to your list: feedback@enews.popcap.com.
If you no longer wish to receive The Fizz email, you can click here to unsubscribe from our mailing list.
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The best way to contact us is to click the "Contact Us" button below. We encourage you to provide any and all relevant information so we can locate your order and assist you in the most efficient manner.
We recommend that you include your telephone number (including area code) when you contact us as we may need to call you back.
We respond to all emails within 3 business days, speak several languages and are dedicated to your game enjoyment so please do let us know if we can improve on our site, support or games.
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We promise to reply to your email within 3 business days. Realistically, we will reply in less time mid-week but we allow for busier periods following weekends, holidays etc. Please do not submit the same issue more than once as this will not expedite a response and we reply to emails in order of receipt. We suggest that, for your own convenience, you submit one issue at a time, even if you're contacting us about more than one game. We recommend that you include your telephone number (including area code) when you contact us as we may need to call you back.
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If you have received a letter claiming that you have won a large cash payment, which includes a check payment and instructions to wire funds, please ignore this letter. This is NOT a legitimate PopCap competition. Please do not deposit any check received, or follow instructions in the letter. We suggest that you report any suspicious letters or telephone calls to your local law enforcement agency. We regret any confusion or inconvenience caused.
Facebook Bejeweled Blitz draw
Please vist the Bejeweled Blitz Facebook page http://apps.facebook.com/bejeweledblitz for more information on this draw.
Other competitions, sweepstakes or draws
From time to time, PopCap will offer competitions on our official website, Twitter accounts or Facebook pages. Please stay tuned for information about future events!
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